An Honest Review of intelliBED and Warning to buy Online instead of at the Store

Friday, August 21, 2015

Out with the Old and in with the New

After 10+ great years on our Simmons Beautyrest, it was time for a new mattress. From the photo below, it looks like a great mattress, but from the side you could see the sagging in the middle. It was a great mattress and super comfortable for a long time, but after 10 years, we were sleeping on the edges where it was still supportive and had more cushion.
We were going to buy another pillow top, but when I started to research new mattresses, I discovered that there was a big change to mattresses in 2007.  A new federal standard for flammability requires mattresses to be doused in even more fire retardant chemicals. As someone who is very sensitive to chemicals, this concerned me. I began searching for non-toxic mattresses and wrote this article including my research: Non-Toxic Mattresses.

Why we bought an intelliBED

Out of all the options I list in the article, only intelliBED was available at a store near us. One of my favorite health bloggers wrote a review praising intelliBED and she even offered a 10% off coupon code. I read tons of blog reviews from bloggers who love their intelliBEDs. I couldn't find any negative reviews, so we decided to visit our nearest intelliBED store down the street.
The salesman was very good and explained all of the health benefits of intelliBED and told us how hospitals use their beds for fibromyalgia and burn patients, yadda, yadda, yadda. He himself was in a bad car accident and can only sleep on an intelliBED mattress. He showed us the competitor's beds and had the worst of each brand for us to try out. There was a Beautyrest that was very unsupportive and uncomfortable, but we knew from our Beautyrest experience that it is a very comfortable bed. He showed how all of the competitor's beds move and disrupt the other person when you move, and demonstrated how intelliBED doesn't disturb. My husband could move around on our Beautyrest and never disturb me, so I also knew this wasn't true. The one thing intelliBED had that the other brands did not, was the claim that they use non-toxic fire retardants. I just wanted a comfortable bed that was non-toxic, so as long as intelliBed met those two criteria, I was happy. Their 30 year warranty made the bed seem like a great deal, even with the high price tag.

After spending two hours laying on the different intelliBEDs in the showroom we decided to buy one. The beds in the showroom were very comfortable, the salesman was very convincing, intelliBED was the only non-toxic mattress for sale near us, and my favorite health blogger recommended them. How could we go wrong?  We wanted the softest intelliBED, but the salesman told us to buy the regular one because the softest one is only for very sensitive people and the regular one would provide more support and was cheaper. He told us that we would have 60 days to exchange it and could get the softer one at that time if we were not satisfied. Online they give a 60 day guarantee and will refund your money if you are not satisfied. If you buy the bed in the store, you don't get the same guarantee and can only exchange for a more expensive intelliBED. Shipping is $250 if you buy the bed online and only $50 if you buy the bed in the store. You are paying a $200 non-refundable fee to get that 60 day guarantee online, so we gambled and bought the bed in the store. We had to spend $90 on their mattress protector, or they would not honor their 30 year warranty. The salesman showed us a demo of the mattress protector on a glass of liquid, proving that it is completely liquid repellant. I thought $90 was really expensive for the very thin mattress protector, but we wanted to keep the warranty valid and had no choice. I found the exact same mattress protector on Amazon for $56.99 with free Prime shipping.


We got the 10% off from my favorite health blog and she got a commission. I asked the salesman about becoming an affiliate on my own blog and learned that it can be a very lucrative business. Some bloggers sell more intelliBEDs in one month than any of the retail stores! I already had friends and family who were interested in buying an intelliBED mattress, so I was excited about the opportunity to become an affiliate and make some of the money back. Our total cost with the 10% off, $90 overpriced mattress protector, $50 delivery, and taxes was $3,120.13. That was the most we had ever spent on a mattress, but we were convinced that it would be worth it. We did save some money by not buying a box spring since we have a captain's bed, and the salesman assured us that our warranty would be good without the box spring. Somehow, I think that if we ever try to use the warranty, we will be told it is invalid because we didn't buy their box spring. 

Sleeping on the intelliBED

Our new mattress arrived one week later and it came with a warning paper. The paper said that the mattress would be very uncomfortable for the first two weeks as our bodies had to adjust to it. It said not to worry and that we would soon get used to having our backs properly aligned and feel better than ever. A mattress that feels worse before it gets better? The salesman never mentioned this nor did the website. The men who brought the new mattress in were careless and took some paint off the banister we had just spent several weeks painting.


Our first night on the bed was terrible! I had never slept on such an uncomfortable mattress and it definitely was not the same as the one we tried in the store. A representative from intelliBed emailed me about becoming an affiliate since I had expressed interest in the store, and this was my reply,
I was interested in becoming an affiliate, but am not sure I want to yet. We slept on our new mattress for the first time last night and it was terrible. We miss our pillow-top. I know it takes some time to get used to, so I am not giving up yet. I am ordering a 3" latex mattress topper to see if it helps. I will be writing a review on my blog in about a month and I will be honest.
This was the response I got:
Jen, 
I’m actually really glad you emailed me after night 1, seeing as it doesn’t sound like you got the best rest. I’m available for a phone call if you want to chat but let me point out a few key things: 
  • Everything is brand new, the top panel, the foams, the glues et cetera. It takes a few weeks to get it broken in and everything working together. This process can be sped up by someone walking up and down the bed and just getting everything so its not so stiff. I’m sure it doesn’t feel like the bed you tested in the store. This is why.
  • Your muscles will adapt to anything you sleep on and these beds are so aligning that sometimes it is common to wake up and actually have your muscles sore. This is the bed doing its job in adjusting your sleep posture. 
  • It makes a big difference if you have sheets that are loose. Really tight sheets take away, quite a bit, from the feel of the bed. So another factor that you may want to look into. 
  • Intelli-Gel is the material that distributes pressure more evenly across your body. Adding a latex topper to the bed will most likely make the bed worse in the long run, opposed to better. 
I hope all this helps. Again I’m open to discussing over the phone if you have any more questions. As for your blog if you do decide you want to be an affiliate just let me know, if not I do encourage you to post your honest experience with the company and the product. I truly think after a few weeks you’ll have a very different opinion of your bed. I do apologize it wasn’t the best nights sleep. I hope this emails sheds some clarity on what may be going on.
I didn't buy the latex mattress topper and decided to give intelliBED a chance. We walked all over the bed every night for 2 weeks and still hated the bed. They made us wait one full month before exchanging it for the softer bed we wanted to begin with. At that point, I really regretted getting rid of our old mattress and we were extremely tired for a month. We paid to upgrade to the softer intelliBED which was a little better, but still terribly uncomfortable. We had no idea that the bed had to be broken in and had expected to get what we tried out in the store. My husband is positive that the beds they sell in the store are different from what they ship out to customers, but intelliBED has assured us that this is not the case.

We have now had the softest, most expensive intelliBed for 4 months. We have walked on it, jumped on it, and rotated it every 30 days. I held off writing my review because I hoped that it would get better like they promised it would. We still hate it. It is the biggest financial mistake we have ever made. Whenever my husband moves during the night, the entire bed jiggles like jello and wakes me up. The salesman had told us that intelliBED was better than a Beautyrest in that aspect and that we would not disturb each other at all. I never felt my husband move on our Beautyrest, but am woken up every night when he shifts positions on our intelliBED. I have to surround myself with pillows and miss my old pillow top very much. I wake up several nights a week with a dead arm and am constantly shifting to find a comfortable position. My husband is a very heavy sleeper and can sleep anywhere, but hates this bed.

Conclusion

I cannot in good conscience write a positive review about intelliBED and dupe people into buying one so that I can make a commission. I am not an affiliate and I will never get my money refunded. I wish I had gone with one of the other non-toxic mattress companies I had researched. I wish I had paid the $200 extra for delivery and bought our intelliBed online. I wish that bloggers would write honest reviews instead of very positively skewed reviews in order to make money. I will never be an affiliate of any product that I do not personally love. There is no way anyone can love intelliBED as much as these bloggers do. They have nothing negative to say, which should have tipped me off. intelliBED has a great marketing team, but a crappy product.

I searched the internet again for an honest review of intelliBED and found this article with reviews that were written after I bought mine: http://www.highya.com/intellibed-reviews All of the reviews are 1 star and they all have the same complaints we do.

Here is the only honest blog review I could find by today in Dietzville: My Review of the Intellibed
She bought her bed online and was able to return it, so her experience has a much better ending than mine.

By writing this article I hope to save someone else the expense and pain of buying from intelliBED. If you do buy from intelliBED, buy online and not in store. If you have any experience with intelliBED, please leave a comment.

Here is my blog post about non-noxic mattress options:
Non-Toxic Mattresses

39 comments :

  1. My wife and I have had an intellibed for over 4 years now and I can honestly say I love it. She has two herniated disks and was recommended we try this as our old pillowtop caused her back to go out regularly. When we first got it I thought it was terrible. I kept waking up with numbness in my extremeties. As it turned out, that was caused by a tumor on my spinal cord. After surgery to get it removed it took a few weeks before I could sleep on anything but a stiff board, but now this mattress is a godsend. We got the medium stiffness and it has softened somewhat. Our experience has been that it is good for people like us with back problems.

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    1. Thank you so much for this positive review; I don't think there is one bed that works for everyone, so I'm glad you posted your experience.

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    2. Good sharing. About mattress you may consider Napure mattress, it come with seven-zone support and specially designed to minimise pressure points and reduce tossing and turning. This, in turn improves quality of sleep, read more at:
      http://kidbuxblog.com/napure-mattresses-with-quality-sleep/

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  2. Thank you so much for your honesty! It's nice to read something real. I can't imagine how disappointed you must be....sleep is everything!

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  3. I've been using the motion dampening intellibed for a little over 30 days. I'm a deep sleeper and had no trouble sleeping but finally figured that my hips and hamstrings were hurting when I jogged because of the mattress. My husband loves the bed but I think we are going to exchange it for their new soft motion dampening instead of the firm one we have. I think it will be the best of both worlds for us. Your review scares me because I did buy it in store but they seem to want to take care of me when I've called to discuss and I hope to find a solution through exchanging or just giving my body more time.

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    1. They will let you exchange, but you can't return. We exchanged for the softest bed and still hate it, so we are out of luck. Just make sure you exchange before 90 days. If you buy online, you can return for a refund.

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    2. Sorry, you must exchange before 60 days, not 90.

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  4. Are you still on your intellibed? Did you get the one with motion damping or not? Any updates if you're still using the intellibed?

    We bought the intellibed "value queen" bed about 50 days ago and I really, really hate it. I'm a heavy sleeper so I've just kept sleeping on it hoping it would get better, but it hasn't and I realized we're almost at the end of our trial period. It's really firm and I feel like I'm constantly sore everyday in my legs and back. We're trying to figure out if we're going to exchange our "value" mattress for one of the higher end ones or just straight return it, but we need to decide very quickly. On the positive side, Denise has been really helpful from intellibed's customer service over the phone.

    Today we tried out essentia beds at a local store but we're super happy with those either from a few minutes in the store. They are definitely different and better in some ways, but we're not sure they are what we want either.

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    1. Sorry, this is late, my first reply didn't go through. What did you end up doing? Since we bought our bed in the store, our only option was to exchange. We have the most expensive, softest one they sell and it is still uncomfortable. I would have preferred to return it for a refund, but they only let you do that if you buy online. After about 6 months on the bed, I'm starting to get used to it and it is finally breaking in. It's still not worth the money we paid, but it's also not super terrible anymore (maybe we are just getting used to it). We do not have the motion dampening one but were told the one we got was better than Beauty Rest and other brands for motion dampening (It's not).

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  5. Thank you for your honest review. I would encourage you to write to the CEO of the company regarding your experience. This sort of dishonest practice is shameful. Perhaps your State's Attorney General might be interested in the way this company deceives customers?

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  6. Have you switched to another bed? Just curious. I'm extremely sensitive and had the same issues with a foam topper. My fiancé and I need a new bed and I'm overwhelmed and pretty scared at the process. I'm also allergic to latex so that's another wrench.

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    1. I'm still sleeping on my IntelliBed since we paid so much for it and can't afford another bed. Some nights are better than others. Last week I kept waking up and rolling around because my back hurt, but this week I am ok.

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  7. is the intelli bed really non-toxic ? "the foams, the glues et cetera. " ??

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    1. IntelliBed claims their beds are non-toxic. I have no way of confirming that.

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  8. I know one bed isn't perfect for everyone, but my husband and I both love our soft motion-damping intelliBED. It's been the absolute best bed I've ever slept on. I've slept on a number of beds and my problem is typically sore hips and I've not once had this problem. My husband sometimes has issues with his upper back and I think this bed has helped with that as well. But again, I know no bed is perfect for everyone. I just wouldn't discredit those who are writing about it and do love the beds.

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    1. Thank you for your feedback Trisha. It's nice to know that some people enjoy their IntelliBeds and I want to have all opinions here so people can make an informed decision when buying.

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  9. I Absolutely LOVE this blog & all of it's entries! I am a Single Mom, very into fitness; televising my healthy lifestyle transition; I have a special needs child with physical limitations & am the sole care provider for my 85 year old mother. I am shopping for the BEST mattresses for all of us. I've decided against the IntelliBed so I had to make it a point to say Thank You for saving me thousands of dollars & a priceless value for sleepless nights!!! You are a GEM, your honesty is beyond refreshing! God Bless 🙏🏾~LuvUMuch Neciaism Copyright © 2016
    https://www.facebook.com/pages/Neciaism/188220187272?ref=ts
    https://instagram.com/neciaism/
    http://twitter.com/Neciaism
    http://neciaism.tumblr.com/

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  11. Thank you for your honest review! I think we have the same "favorite wellness blogger" who lead me to look at intellibeds too. Glad I saw your review before making a mistake.

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  12. Thank you so much for this review! We were just about to purchase an IntelliBed based on all the bloggers who highly recommend it. However I was curious about whether the commission they receive influences their recommendation. Bloggers who don't receive commission seem to be recommending a different non-toxic bed (like Mama Natural recommends Essentia). This blog post answered my question. Thank you so much. I am sorry that you went through this experience and wasted your money. You truly 'took it for the team' and have saved many others from doing the same. Thank you.

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  13. Thank you so much for this review! We were just about to purchase an IntelliBed based on all the bloggers who highly recommend it. However I was curious about whether the commission they receive influences their recommendation. Bloggers who don't receive commission seem to be recommending a different non-toxic bed (like Mama Natural recommends Essentia). This blog post answered my question. Thank you so much. I am sorry that you went through this experience and wasted your money. You truly 'took it for the team' and have saved many others from doing the same. Thank you.

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  14. Do you have any recommendations for a pillow topper to hold us over until we can get a new mattress?

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  15. Honestly we have had an intellibed for 10 years and LOVE it. We frequently travel and so we've slept on many other beds and none other is as comfortable. I'm glad to hear your perspective but think it's unfair to say people who recommend the bed aren't being honest because they have a different perspective. This bed has done wonder for my pain and has held up great with regular rotation. I don't have any financial gain from this but have truly loved this bed (as has everyone in our family).

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  16. I've been sleeping on my IntelliBed for about 10 years and have loved it from the beginning. I have fibromyalgia and know how much sleep matters. I have the dual mattress with motion raises and lowers the foot and head of the mattress, which was pricey So sorry that others don't have good experiences. Maybe the mattresses have changed over the years. But it's encouraging that I still get a good night of sleep on the Intellibed 10 years after I bought it.

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  17. Jennifer
    First off I'm sorry you have had such a bad experience with an expensive mattress purchase. I think the company should definitely be willing to refund your purchase price based on the fact that they pulled a bait and switch at the point of sale. They cannot force someone to spend extra money on a warranty that is advertised as coming with the product in their advertising. The fact they made purchase an overpriced mattress pad in order to extend the warranty is bogus. If I was in your shoes I would be talking nicely but firmly to the company president about them providing you with a full refund for the since they provide the same to mail order customers. Why should the in store customers not get the same treatment. They rely on good reviews in order to sell their product.
    That said obviously their beds are not for you but plenty of people are happy with them. This is perfectly normal since beds are completely objective for each person. I went through having to return a mattress and getting a refund for a Bestever mattress that had tons of great reviews. It was like sleeping on a rigid foam pad that had no give to it. I had to wrestle with it to get it ready to ship back and at 60+ I had my work cut out for me. I was happy to go back to my 30 year old bed with a memory foam topper until we got another bed.
    You should still call the company and request a refund. I find it hard to believe they want a customer as dissatisfied with you writing blog posts and discouraging others from purchasing their product. I don't know how they will respond but you should only be dealing with the company president Bob Rasmussen. You should mail a snail mail directly to company headquarters at
    4698 South Highland Drive
    Salt Lake City, Utah 84117-5266
    Good Luck!

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  18. My husband and I have been sleeping on a Beauty Rest and then a Select Comfort bed for the last 29 years. It took us a day to select and purchase each of these beds way back when. They both need replacing desperately so after much research about 3 months ago we bought a Sealy innerspring/memory foam bed, we were told the off gassing would take a day or two. We aired the bed out over the weekend and slept on it for a week as I began developing a sore throat, cough and asthma flare up. We returned the bed and my asthma symptoms normalized in a week or so. Then we bought an IKEA innerspring/foam mattress, advertised as low gassing, and to this day it lies on the floor in our exercise room still off-gassing for the past 6 weeks. Both of these mattresses are recommended on Consumer Reports.. We are so frustrated and angry that we can't find a non-toxic, comfortable bed. As we had bought our beds over 12 years ago, we had no idea about the 2007 Federal law requiring toxic fire retardant to be sprayed onto all mattresses and then the new memory foam phase going on with its toxic chemicals, etc. I've been looking at the Intelli bed. I would normally never buy a bed online but am running out of options. I am glad I came across this blog. I will read the "Non-toxic mattresses" blog and hope I can find a bed for us. Has anyone found a non-toxic and comfortable bed that's under $3k???

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  19. Not sure where you are living but if it's Utah, and you have the softest one in a king, I would consider buying it off you. We bought the same in a queen (on KSL) just to try it out and I've never felt so good. I have had a complete shoulder reconstruction, and have two herniated disc in my back, so waking up without pain is something I never thought would happen. However, going from queen to a king is just about killing us! Ha ha! We didn't think it would be that big of a deal, but after 22 years in a king, a queen feels like a twin. I can't afford the price of a new one, so I'm looking for someone like you, who feels intellibed is just not a good fit. (And who has kept the mattress clean). Let me know if you're interested. Thank you for your thoughtful review.

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    1. If you haven't found a bed yet, email me and maybe we can work something out.
      thethriftyhome(at)gmail(dot)com

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  20. I bought an Intellibed 10 years ago and finally found a bed I could enjoy a wonderful night's sleep without having to exchange it every 2-3 years. It is the only bed I could recommend that I have purchased in the past 35 years. I just bought a new adjustable Intellibed in Provo and we love it! We are all different. It is isn't the bed so much as the body I think. I am looking forward to enjoying this new PP Intellibed until I die! It just holds my body so comfortably AND I never feel my husband moving in the middle of the night nor does he feel my movements. So I am happy. My husband still liked the 10 year old mattress, but I wanted a new bed even though I could have kept sleeping on it for longer.

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    1. Thanks for your comment. I'm so glad you love your IntellaBed! I know that a lot of people love IntellaBed and it's important to have both good and bad reviews so people can make a more informed decision when spending so much money. I just wish IntelliBed had a better return policy for those of us who hate ours.

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  21. We've had our new Intellibed for a little over a month now, and I must say that I agree with you completely about how uncomfortable this bed is. I basically had the same experience you had, except in reverse (if that makes sense?). When I first laid down on this bed upon arrival, I immediately thought it felt akin to a floating sensation in the way that weight is distributed evenly, and I thought this was pretty neat (albeit not as comfortable as I had expected). After that, the first week of sleeping on it was nothing to write home about in the comfort department, but at the same time I wasn't having any issues sleeping on it either (although I am a heavy sleeper, so I don't usually have issues sleeping in general). Then, a couple weeks later, I began waking up in the morning with sore ribs (very sore!) from sleeping on my side/stomach, which is the normal position that I sleep in. This problem just continued to get worse every consecutive night thereafter, and the soreness would last all throughout the following days. It felt like my ribs had been bruised and was so painful that it was affecting my daily activities. I could not believe that this is something that a mattress could cause, much less one that was so expensive and that all the health-conscience bloggers were raving about! I decided to try switching sides and adjusted my sleeping position slightly to see if that would help, but the result of this was that I now began waking up with a sore/numb arm instead of sore ribs (really!?). I found that the ONLY position which felt even REMOTELY comfortable on this bed was lying directly on my back... the problem, however, is that I am not a back-sleeper and never will be. I simply can not fall asleep in a reasonable amount of time (nor stay asleep, for that matter) while lying on my back. So that's not an option. At this point I've finally accepted that I have no choice but to return the Intellibed (despite my overwhelming determination to make this work). What really blows my mind is the fact that this gel grid is able to exert enough pressure on someone as abnormally light-weight as myself (clocking in at only 85 lbs / 4'11") to the point where I actually feel bruised from laying on it. I just find it incredible that ANYONE could honestly say with a straight face that they find this bed to be comfortable, and I feel all of the disappointment and regret and "shoulda known betters" that you describe experiencing post-purchase in this blog. I especially resent having to eat the original shipping cost, which could have gone towards the purchase of the next new bed that we'll have to buy to replace this one (which the other non-toxic mattress options appear to be even MORE expensive than this one was... great. ugh!). Did I mention that we got our Intellibed at a drastically reduced price for opting to purchase one of their used floor models? I thought that, by purchasing a used model, I might be able to avoid the harsh "break-in period" that some people had complained about experiencing when the mattresses are brand new. But, no... apparently these beds are just plain old uncomfortable whether brand new or not. Sigh...

    P.S. - In retrospect, I wish that I had gone with the Purple bed instead of the Intellibed, considering that both companies use the same exact "gel-grid technology" in their mattresses and they both offer the same trial period, except in Purple's case it truly is a 100% risk-free trial since Purple does not charge any shipping fees for the customer to get stuck with in the event of a return. SMH

    P.S.S. - Does anyone have any comfortable, reasonably priced, non-toxic, NON-INTELLIBED mattress suggestions for me?

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    1. You are lucky that you bought your bed online. I chose to buy it in the store and save money on the shipping cost, but that also means they won't take it back. I'd love to pay the shipping fee and have them take it back now. I am also interested in Purple and wish I had bought that bed instead. My husband and I are both small people, so I definitely think that has something to do with the discomfort. Maybe you need to weigh more in order to like this bed.

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    2. I've read a number of reviews on the Purple, as I'm considering it for myself, and it seems that maybe 70% of those who find it uncomfortable tend to be lighter and/or slenderer (lower BMI). There's a certain pressure threshold that must be passed in order for the grid columns to collapse. Those who are light often think it feels like a very firm bed. (I personally am light, but am also short and curvy, so I have some hope that it will work for me. I would actually be happy laying on the floor if my curves didn't get in the way.) I suspect that if you were below the weight threshold required for the columns to buckle, getting the softer version would only have made the columns less likely to buckle because the soft layers under the gel absorb your weight instead of the gel, thus rendering the gel layer pretty irrelevant and likely counterproductive. During Purple's first kickstarter, they offered a standalone topper, and they said that in order for it to work, it had to be put on a firm, fresh bed. On an old bed, it would follow the curve of your body impression, and on a soft bed, it just wouldn't be effective. I suspect this is the reason why.

      The sheets that you use on top of it can have a huge impact on how well it works. They must be stretchy. When they don't stretch, they act like a drum across the surface of the bed, redistributing the weight from your pressure points to a broader surface area and making the weight threshold needed to collapse the columns much higher. I don't know if you've heard of their raw egg test, but one youtuber demonstrated that the Purple fails the test if a plastic trash bag is used to protect it from the egg as he rolls onto it, because the plastic doesn't stretch. Another person recorded herself standing on the egg successfully without using anything to protect the mattress, and it only broke when she started bouncing on it.

      I've checked the negative Amazon reviews regarding the Purple bed to see what returns are like, and although only a couple people addressed the topic, it seems that Purple is true to their word regarding the 100 day trial; however, they do require you to keep it for 30 days before accepting the return because they say many people who hate it for the first day or week end up loving it after a month.

      Your complaints about the Intellibed (such as causing numbness and soreness) appear to be common issues among those who dislike the Purple as well. I've read that every layer of a bed contributes to its overall feel, and the layers in the Purple differ significantly from the Intellibed. I would guess that your chance of liking Purple better than Intellibed is low, but not nonexistant.

      I don't know if you've heard of www.themattressunderground.com, but it has a wealth of relatively unbiased information about all types of beds, how to choose a mattress that will last over time, other people's experiences with specific mattresses, and tips for choosing a mattress that works for you.

      Thank you for writing this blog post, by the way. I've been considering the Intellibed topper, as a cheaper alternative to a full bed since Purple is still working on getting their toppers into production, but after seeing the level of deception that they routinely employ (even blatant things like showing a side-by-side diagram of a person laying on an Intellibed vs. a competitor to demonstrate spinal alignment, and only the one on the Intellibed is using a pillow), I simply don't want to give them my business even if I might actually like their product.

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  22. I also bought the Intellibed because so many bloggers recommended it. Thankfully it worked great for my husband and I and we both really love it. We have had really bad luck with mattresses, so we did get it online to get the money back guarantee in case we didn't like it. Anyways, thanks for posting an honest review! Not every product will work for everyone and it's good to see both sides.

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  23. Thank you so much for your honest! I have been researching a non-toxic bed and was looking into Intellibed after reading some rave reviews. Your reviews is definitely going to make me more wary and I can't thank you enough!

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  24. Same song, second (or 30th) verse. My husband and I are on day 10 with our Intellibed, and we've both been waking with sore lower backs for as many days. From these comments, I wonder if perhaps it's due to being side sleepers. I am ready to box it up, and return to our old bed until we are able to send it back. We will be out the $90 for the ridiculously thin, overpriced, and terribly toxic-smelling, Made in China mattress pad, and about $600 for shipping both ways. Then we resume the search for another mattress.

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  25. My parents have an intelibed and they love it and I slept on it a couple times and love it! It is super comfortable and really the most comfortable bed I've ever slept on. I didn't have it when it was brand new so I don't know how it works the first few weeks. 5 stars hands down.

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