Out with the Old and in with the New
After 10+ great years on our Simmons Beautyrest, it was time for a new mattress. From the photo below, it looks like a great mattress, but from the side you could see the sagging in the middle. It was a great mattress and super comfortable for a long time, but after 10 years, we were sleeping on the edges where it was still supportive and had more cushion.
We were going to buy another pillow top, but when I started to research new mattresses, I discovered that there was a big change to mattresses in 2007. A new federal standard for flammability requires mattresses to be doused in even more fire retardant chemicals. As someone who is very sensitive to chemicals, this concerned me. I began searching for non-toxic mattresses and wrote this article including my research: Non-Toxic Mattresses.
Why we bought an intelliBED
Out of all the options I list in the article, only intelliBED was available at a store near us. One of my favorite health bloggers wrote a review praising intelliBED and she even offered a 10% off coupon code. I read tons of blog reviews from bloggers who love their intelliBEDs. I couldn't find any negative reviews, so we decided to visit our nearest intelliBED store down the street.
The salesman was very good and explained all of the health benefits of intelliBED and told us how hospitals use their beds for fibromyalgia and burn patients, yadda, yadda, yadda. He himself was in a bad car accident and can only sleep on an intelliBED mattress. He showed us the competitor's beds and had the worst of each brand for us to try out. There was a Beautyrest that was very unsupportive and uncomfortable, but we knew from our Beautyrest experience that it is a very comfortable bed. He showed how all of the competitor's beds move and disrupt the other person when you move, and demonstrated how intelliBED doesn't disturb. My husband could move around on our Beautyrest and never disturb me, so I also knew this wasn't true. The one thing intelliBED had that the other brands did not, was the claim that they use non-toxic fire retardants. I just wanted a comfortable bed that was non-toxic, so as long as intelliBed met those two criteria, I was happy. Their 30 year warranty made the bed seem like a great deal, even with the high price tag.
After spending two hours laying on the different intelliBEDs in the showroom we decided to buy one. The beds in the showroom were very comfortable, the salesman was very convincing, intelliBED was the only non-toxic mattress for sale near us, and my favorite health blogger recommended them. How could we go wrong? We wanted the softest intelliBED, but the salesman told us to buy the regular one because the softest one is only for very sensitive people and the regular one would provide more support and was cheaper. He told us that we would have 60 days to exchange it and could get the softer one at that time if we were not satisfied. Online they give a 60 day guarantee and will refund your money if you are not satisfied. If you buy the bed in the store, you don't get the same guarantee and can only exchange for a more expensive intelliBED. Shipping is $250 if you buy the bed online and only $50 if you buy the bed in the store. You are paying a $200 non-refundable fee to get that 60 day guarantee online, so we gambled and bought the bed in the store. We had to spend $90 on their mattress protector, or they would not honor their 30 year warranty. The salesman showed us a demo of the mattress protector on a glass of liquid, proving that it is completely liquid repellant. I thought $90 was really expensive for the very thin mattress protector, but we wanted to keep the warranty valid and had no choice. I found the exact same mattress protector on Amazon for $56.99 with free Prime shipping.
We got the 10% off from my favorite health blog and she got a commission. I asked the salesman about becoming an affiliate on my own blog and learned that it can be a very lucrative business. Some bloggers sell more intelliBEDs in one month than any of the retail stores! I already had friends and family who were interested in buying an intelliBED mattress, so I was excited about the opportunity to become an affiliate and make some of the money back. Our total cost with the 10% off, $90 overpriced mattress protector, $50 delivery, and taxes was $3,120.13. That was the most we had ever spent on a mattress, but we were convinced that it would be worth it. We did save some money by not buying a box spring since we have a captain's bed, and the salesman assured us that our warranty would be good without the box spring. Somehow, I think that if we ever try to use the warranty, we will be told it is invalid because we didn't buy their box spring.
Sleeping on the intelliBED
Our new mattress arrived one week later and it came with a warning paper. The paper said that the mattress would be very uncomfortable for the first two weeks as our bodies had to adjust to it. It said not to worry and that we would soon get used to having our backs properly aligned and feel better than ever. A mattress that feels worse before it gets better? The salesman never mentioned this nor did the website. The men who brought the new mattress in were careless and took some paint off the banister we had just spent several weeks painting.
Our first night on the bed was terrible! I had never slept on such an uncomfortable mattress and it definitely was not the same as the one we tried in the store. A representative from intelliBed emailed me about becoming an affiliate since I had expressed interest in the store, and this was my reply,
I was interested in becoming an affiliate, but am not sure I want to yet. We slept on our new mattress for the first time last night and it was terrible. We miss our pillow-top. I know it takes some time to get used to, so I am not giving up yet. I am ordering a 3" latex mattress topper to see if it helps. I will be writing a review on my blog in about a month and I will be honest.
This was the response I got:
I’m actually really glad you emailed me after night 1, seeing as it doesn’t sound like you got the best rest. I’m available for a phone call if you want to chat but let me point out a few key things:
- Everything is brand new, the top panel, the foams, the glues et cetera. It takes a few weeks to get it broken in and everything working together. This process can be sped up by someone walking up and down the bed and just getting everything so its not so stiff. I’m sure it doesn’t feel like the bed you tested in the store. This is why.
- Your muscles will adapt to anything you sleep on and these beds are so aligning that sometimes it is common to wake up and actually have your muscles sore. This is the bed doing its job in adjusting your sleep posture.
- It makes a big difference if you have sheets that are loose. Really tight sheets take away, quite a bit, from the feel of the bed. So another factor that you may want to look into.
- Intelli-Gel is the material that distributes pressure more evenly across your body. Adding a latex topper to the bed will most likely make the bed worse in the long run, opposed to better.I hope all this helps. Again I’m open to discussing over the phone if you have any more questions. As for your blog if you do decide you want to be an affiliate just let me know, if not I do encourage you to post your honest experience with the company and the product. I truly think after a few weeks you’ll have a very different opinion of your bed. I do apologize it wasn’t the best nights sleep. I hope this emails sheds some clarity on what may be going on.
I didn't buy the latex mattress topper and decided to give intelliBED a chance. We walked all over the bed every night for 2 weeks and still hated the bed. They made us wait one full month before exchanging it for the softer bed we wanted to begin with. At that point, I really regretted getting rid of our old mattress and we were extremely tired for a month. We paid to upgrade to the softer intelliBED which was a little better, but still terribly uncomfortable. We had no idea that the bed had to be broken in and had expected to get what we tried out in the store. My husband is positive that the beds they sell in the store are different from what they ship out to customers, but intelliBED has assured us that this is not the case.
We have now had the softest, most expensive intelliBed for 4 months. We have walked on it, jumped on it, and rotated it every 30 days. I held off writing my review because I hoped that it would get better like they promised it would. We still hate it. It is the biggest financial mistake we have ever made. Whenever my husband moves during the night, the entire bed jiggles like jello and wakes me up. The salesman had told us that intelliBED was better than a Beautyrest in that aspect and that we would not disturb each other at all. I never felt my husband move on our Beautyrest, but am woken up every night when he shifts positions on our intelliBED. I have to surround myself with pillows and miss my old pillow top very much. I wake up several nights a week with a dead arm and am constantly shifting to find a comfortable position. My husband is a very heavy sleeper and can sleep anywhere, but hates this bed.
I cannot in good conscience write a positive review about intelliBED and dupe people into buying one so that I can make a commission. I am not an affiliate and I will never get my money refunded. I wish I had gone with one of the other non-toxic mattress companies I had researched. I wish I had paid the $200 extra for delivery and bought our intelliBed online. I wish that bloggers would write honest reviews instead of very positively skewed reviews in order to make money. I will never be an affiliate of any product that I do not personally love. There is no way anyone can love intelliBED as much as these bloggers do. They have nothing negative to say, which should have tipped me off. intelliBED has a great marketing team, but a crappy product.
I searched the internet again for an honest review of intelliBED and found this article with reviews that were written after I bought mine: http://www.highya.com/intellibed-reviews All of the reviews are 1 star and they all have the same complaints we do.
Here is the only honest blog review I could find by today in Dietzville: My Review of the Intellibed
She bought her bed online and was able to return it, so her experience has a much better ending than mine.
By writing this article I hope to save someone else the expense and pain of buying from intelliBED. If you do buy from intelliBED, buy online and not in store. If you have any experience with intelliBED, please leave a comment.
Here is my blog post about non-noxic mattress options:
Here is my blog post about non-noxic mattress options: